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Personal Data Protection

DATA PRIVACY AND SECURITY POLICY

At PAM Dijital Reklam Ajansı Murat ERDOGAN, we consider the confidentiality of the information of our customers who are members (“Members”) of www.pamajans.com, our visitors and our employees a fundamental priority. We would like to present the principles we have formalised as our “Data Privacy and Security Policy” (“Policy”) to ensure and safeguard information security.

1. Scope of the Policy and General Information PAM AJANS places great importance on its customers' privacy rights and the protection of their information, complies with applicable legal requirements, and implements the principles detailed below under this Policy. Our Policy covers:

  • What customer information is collected on our website,
  • The purposes for which this information is collected and how it is used,
  • How information can be updated,
  • Our customers’ communication preferences, how they can change them, and how their information is protected,
  • includes customers' rights regarding the protection of their information and related matters.

1.1. Information Collected

If you subscribe to our newsletters announcing our services and campaigns, or use our Site and/or services, we will need certain personal information to serve you better, including your first and last name, email address, telephone number, gender, date of birth, personal interests, order details, visit details, and billing and delivery addresses. In addition, aggregated statistical data, such as visit frequency and times, the IP address of the last login, and statistics on product pages visited, is collected and used to analyze and understand visitors’ behavior and preferences. Within this framework, your data (information) is used for the purposes listed below

  • To create your personal account on the PAM AJANS website and/or mobile application (e.g. first name, surname, email address, telephone); to process orders through online services (e.g. name, address, date of birth)
  • To send marketing offers such as newsletters, surveys, personalised content, campaigns and catalogues (e.g. email address, telephone number, name and postal address)
  • To answer your questions and inform you about new or changed services (e.g. email address, telephone number)
  • To conduct visitor trend and statistical analyses, research and surveys (for example, using email addresses and on-site browsing habits)
  • When customers participate in surveys, to collect feedback on collections and measure satisfaction with their visits so we can provide better service
  • To respond to customer requests and complaints received through the Contact Us form (e.g. first name, surname, email address, telephone number)
  • To design personalised campaigns around events, provide content and communication suited to individual preferences, announce upcoming events and deliver the right message to the right customer (e.g. age, date of birth, gender, frequency of use)
  • Internet access logs are recorded pursuant to Law No. 5651 on the Regulation of Publications on the Internet and Combating Crimes Committed through Such Publications and related legislation. Upon request, they are shared with judicial and/or administrative authorities, institutions or organizations and, where necessary, processed during internal audits to fulfill legal obligations.
  • To strengthen the security of the site and/or mobile application (for example, using multi-factor authentication for system access, or implementing access security measures such as firewalls, internet gateways and network/subnet separation to protect company systems and data).
  • To fulfill our obligations under international and local legislation governing the terms and conditions of electronic commerce.

1.2. Use of Collected Information

Information collected on the website and/or mobile application is used for the following purposes:

  • Communicate with our visitors
  • Providing information about products, services, events, campaigns and promotions
  • Better understand our visitors' preferences
  • Conduct trend and statistical analyses
  • Strengthen website security
  • Display content relevant to the customer

1.3. Sharing Collected Information

The information collected on the Site is intended to ensure that services are provided correctly, properly and to a high standard; fulfil obligations under applicable legislation; make the website and mobile application easy to use; ensure customer satisfaction; fulfil contractual requirements; manage legal matters; and personalise services according to customers’ preferences, usage habits and needs. However, your information is protected by PAM AJANS in all circumstances, and all companies with which your information is shared are required to exercise the same care and level of confidentiality. Apart from these purposes, your information is not shared in any way with third parties or legal entities, nor used commercially for any purpose unrelated to these activities. Members and visitors may use the Site and/or Mobile Application provided they comply with the conditions set out in this Policy. Members and visitors acknowledge that, from the moment they begin using the Site, they are deemed to have accepted all the terms of the Policy and that these terms are binding upon them. PAM AJANS reserves the right, at its discretion, to amend the conditions below whenever required by legislation or this Policy and to notify Members of such changes.

2. Information Security

PAM AJANS places great importance on protecting customer information within international information security standards such as ISO/IEC 27001 and PCI DSS, and uses advanced technology to do so. Physical, electronic and administrative safeguards have been implemented in secure environments to protect our Website and/or Mobile Application. All information is stored and backed up on secure servers in Türkiye and abroad. Staff receive online privacy and information security training to raise awareness of personal data and data protection laws. Their information security responsibilities are recorded as written commitments. Disciplinary procedures apply when non-compliance with policies or procedures is identified. Infrastructure systems are in place to detect data leaks. At application and service level, encrypted protocols, firewalls and access controls protect data. Data is classified and labeled. Physical security measures protect against external and environmental threats. Changes to information systems are logged. Personal data is backed up under the data backup policy to prevent data loss. Information systems undergo regular vulnerability scans, and identified weaknesses are addressed. PAM AJANS takes all necessary measures to ensure that its employees and contracted organizations show due care and sufficient awareness of information security. All employees receive security training when joining and afterward to keep their knowledge current. On pages where you submit payment information through our Website and/or Mobile Application, a padlock or key icon appears in the browser address bar, depending on the browser, and the address changes from http to https. These indicators show that you are on our Website’s and/or Mobile Application’s secure servers. If an information security breach occurs, non-compliance is identified promptly and all necessary measures are taken to eliminate it and prevent recurrence. PAM AJANS reserves all legal rights against those responsible for information security breaches. PAM AJANS Corporate Policies are available at http://pamajans.com/kvkk.

3. Use of Cookies

Our website uses cookies: small data files stored on your computer during your visit. These files are an industry standard used to make your visit more efficient and secure. If you do not want to use them or wish to be notified when they are used, you can adjust your browser settings. Our web pages use cookies in several places to make our offering more accessible, effective and secure. Cookies are small text files placed on your computer and stored by your browser. They do not harm your computer or contain viruses. PAM AJANS also uses analytics tools provided by social platforms such as Google and Facebook. You can prevent the transfer of this data by configuring your browser, application or operating system (iOS, Android, Windows), but doing so may affect access to, use of or functionality of the content or service provided.

Cookies used on our website, their providers and durations, and how to change your preferences Cookie Policy is available on this page.

4. INTELLECTUAL PROPERTY

When using the Website, members must comply with all terms of this Policy and the rules stated in the relevant sections of the Website and/or Mobile Application. Visual and written content is provided for personal use. All rights to the Website’s text, graphics, photographs, videos, animations and audio are reserved; unless otherwise stated, they may not be used for commercial or personal purposes without permission. Publishing or linking to any element on another platform or website without PAM AJANS’s permission and approval is prohibited. PAM AJANS reserves all legal rights under these principles and applicable legislation.

5. CONTACT:

Subject to applicable legislation and your consent, we communicate commercially with members through electronic channels to promote and market PAM AJANS services, send campaigns, promotions, gifts, discounts, information, greetings and good wishes, or promote PAM AJANS directly or through contracted companies acting on our behalf. You can reach us using the contact details below:

Address: Mustafa Kemal Mah., 2140. Cad. No:17 B Blok İç Kapı No: 3, 06510 Çankaya/Ankara

Phone:0850 305 77 26 (PAM AJANS Customer Service is available Monday, Tuesday, Wednesday, Thursday and Friday, from 09.00 to 18.00.)

Email:info@pamajans.com